Effective for new customers beginning Jan 1st 2015.
Effective for existing customers beginning July 1st 2015.
On-site services, installation, and technical support
1st hour of on-site service – $125 (minimum weekday on-site service charge)
Additional hours of on-site service – $95/hr (billed on the quarter hour)
Half day on-site service – $350 (4 hours, must be pre-scheduled)
Full day on-site service – $640 (8 hours, must be pre-scheduled)
Off-site services, technical support, maintenance, and web development
Remote Support, Remote Managed Services, Phone and Email Support – $85/hr (billed on the quarter hour)
Bench Labor for repairs – $85/hr (billed on the quarter hour)
Web Development* – $85/hr (billed on the quarter hour)
* Flat Fee Web Site Design Services available. Contact us for a free estimate.
Weekend / After Hour Rates (* After hours begins at 6:00 pm PST, M-F)
1st hour of on-site service – $175 (minimum weekend on-site service charge)
Additional hours on on-site service – $125/hr
Half day on-site service – $450 (4 hours, must be pre-scheduled)
Full day on-site service – $800 (8 hours, must be pre-scheduled)
Remote / Phone support – $100/hr
Pre-Paid Service Plans **
10 hour Pre-Paid block – $800
20 hour Pre-Paid block – $1500
40 hour Pre-Paid block – $2800
** These packages must be Pre-Paid, or paid in full at the time of the first service request. Pre-Paid Service hours, require a 2 hour minimum for any on-site service request, after which hours are deducted by the quarter hour. Off-site services are deducted from the package by the quarter hour with a quarter hour minimum. Weekend / After hours services are deducted at a 1.25x multiplier.
There are no travel charges for locations within 20 miles of zip code 94947. Locations beyond 20 miles are billed $1.00 per mile for every mile past the 20 included miles, round-trip.
Example: If your location is 30 miles from zip code 94947, your travel charge would be 30 miles – 20 miles included = 10 miles x 2 (roundtrip) = 20 miles x $1.00/mile = $20 travel charge.
Travel distances are calculated using Google Maps. (enter your address in field B to get total distance for calculation.)